Refund policy

Eligible returns

We accept returns on items that are faulty, damaged, or have a print defect. Claims must be raised within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition.

How to start a return

Email us at shop@mivio.com with:

• Your order number
• Date of purchase
• Description of the issue
• A clear photo showing the fault or damage

Once reviewed, we'll arrange a replacement or refund if your claim meets our return policy.

Non-returnable items

As our products are made to order, we're unable to accept returns for change of mind, incorrect size selection, or colour variation due to screen display differences. We also do not accept items showing wear, makeup stains, or damage caused after delivery. Sale items and gift cards are non-returnable.

Damages and issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at shop@mivio.com with photos so we can resolve it promptly.

Exchanges

We don't offer direct exchanges. If your return is approved, please place a new order for the correct item once your refund is processed.

Refunds

Once your return is assessed and approved, you'll be refunded to your original payment method within 10 business days. Processing times may vary by bank. If more than 15 business days have passed since approval, contact us at shop@mivio.com.